Unfortunately, Complaints Happen – Augusta’s Complaint Policy

DYK: Augusta Township has a Public Complaints Procedure Policy?

It is in the interest of all parties that complaints are dealt with integrity, equitability and in an unbiased manner within a reasonable timeframe whether the complaint be about service, staff, council or fellow residents.

There are a few points we’d like to remind residents about in regards our complaint policy:

  • We will protect the identity of people making complaints where it is practicable and appropriate.
  • Anonymous complaints are accepted, but not tracked, and investigations will be carried out in so far as practicable. In other words, if you make a complaint, but we are unable to contact you directly if further information is needed, we will discontinue the investigation.
  • Complaints that are unreasonable, frivolous, vexatious, that include threats, harassing or abusive language will not be acknowledged.
  • Complaints can be made by phone, in person (at the Township office) or in writing (letter or email).
  • We will assess and prioritize complaints in accordance with the urgency and/or seriousness of the issues raised.
  • Staff will strive to respond to a complaint in a timely manner, depending on the complexity of the issue.

Read the complete complaint policy which is found on the Plans, Policies, Report and Studies webpage:

 Public Complaints Procedure Policy

Enter your email and a link to reset your password will be sent to you.

Sign up for an account

I am a resident of Augusta Township

*You will receive a verification code via email if you have not verified your email already.

I am a resident of Augusta Township

Enter the verification code that was sent to you.