DYK: Augusta Township has a Public Complaints Procedure Policy?
It is in the interest of all parties that complaints are dealt with integrity, equitability and in an unbiased manner within a reasonable timeframe whether the complaint be about service, staff, council or fellow residents.
There are a few points we’d like to remind residents about in regards our complaint policy:
- We will protect the identity of people making complaints where it is practicable and appropriate.
- Anonymous complaints are accepted, but not tracked, and investigations will be carried out in so far as practicable. In other words, if you make a complaint, but we are unable to contact you directly if further information is needed, we will discontinue the investigation.
- Complaints that are unreasonable, frivolous, vexatious, that include threats, harassing or abusive language will not be acknowledged.
- Complaints can be made by phone, in person (at the Township office) or in writing (letter or email).
- We will assess and prioritize complaints in accordance with the urgency and/or seriousness of the issues raised.
- Staff will strive to respond to a complaint in a timely manner, depending on the complexity of the issue.
Read the complete complaint policy which is found on the Plans, Policies, Report and Studies webpage: